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Our goal is 100% customer satisfaction. Any item arriving damaged may be returned within 30 days for a refund of the merchandise only. Returns for non-damaged items or refused items must also be returned within 30 days and be in new condition. A 20% restocking fee will be applied to all non-damaged or refused items. Items must be in their original inner package as shipped. We do not cover shipping and handling on the damaged/returned items, this is the responsibility of the customer. Please summit claim to: customerservice@peggysgiftshoppeofmemories.com with the following information - Full Name: Invoice #: Item # of item(s) in question. Please include any comments as needed.  At Peggy's Gift Shoppe of Memories, we appreciate your business and the trust that you have placed in us. Your privacy is important to us and due to that fact, we are committed to protecting the privacy of our customers. We do not sell, rent, or loan any personal identifiable information regarding our customers to any third party. In order to process your order efficiently, we collect the following information: name, billing address, shipping address, e-mail address, phone number, and credit card number (Personal Information) when you place an order with us. Doing this allows us to give you (the customer) the highest level of customer service. This information is used solely by Peggy's Gift Shoppe of Memories and is stored in secure files. Personal information is collected only for the purpose of purchase orders, providing customer service, and for our customers needs. FREQUENTLY ASKED QUESTIONS  Q: What payment form do you accept? A: We accept PayPal, MasterCard, Visa, Discover, and American Express. Q: Do I have to have an account with PayPal to make a purchase? A: No. At check-out page, you can either sign in to PayPal, or check the payment card of your choice. Q: Is my personal information safe? A: Yes. We value your information as if it were our own. Your personal information is used for transaction purposes only. Q: When will I receive my purchase? A: Your purchase will be shipped within 2/3 days of receiving the order. Shipment should be delivered within 2/3 weeks. Q: How is my purchase delivered? A: We ship UPS and on occasion, through the USPS. Q: Do you ship internationally? A: No. Not at this time. Our shipping calculations and policies are as follows: $00.01 - $99.99 --- $10.00 $100.00 - $199.99 --- $20.00 $200.00 - $299.99 --- $30.00 You are entitled to FREE SHIPPING on all orders of $300.00 or more. At this time we only ship within the Continental United States. PLEASE NOTE THAT "DISTRESSED WOOD" IS WOOD THAT LOOKS OLD AND USED. THIS IS THE WAY IT IS SUPPOSED TO LOOK. Alabastrite Alabastrite is a name for polyresin items. Alabastrite is a stone-based material which can be intricately molded producing great detail, and will allow paint to adhere. These items may be cleaned by dusting, however, they should not be washed with water as they are painted with water soluble paints. Bone China White clay with bone ash added. Bone ash content must be at least 25% by U. S. guidelines. Fired at 1800 degrees. The translucent material is finished with a glaze or underglaze (matte). Lighter, stronger, more expensive than porcelain. Porcelain Fine ground white clay, molded and fired in an oven for eight hours at 1200 degrees. Finished with a glazed, underglazed, or "bisque" finish. Glazing produces a high gloss; underglaze produces a matte finish. Bisque is a matte finish without glaze. After finishing, the item is "cooked" for six hours at 800 degrees. Jade Porcelain Jade porcelain is a type of porcelain made with a finer clay. Usually no glaze or only a colorless glaze will be applied at the final firing to show off the very smooth surface and to preserve the translucency. Jade Porcelain is used for night lights because of its high degree of translucency when lit. Stoneware White clay with fine ground stone. Working with stoneware demands great expertise, and is in fact becoming a lost art. Stoneware is safe to use in microwave and conventional ovens. Patchwork Items Unique fabric or paper prints are applied to the surface of porcelain, dolomite or polyresin items. After application, 12 layers of lacquer are added and the item is hand polished to a high gloss between each layer. Cubic Zircon The most successful simulated diamond. Properties such as refraction, hardness, and specific gravity are remarkably similar to diamonds. Cubic zirconia are very hard to distinguish from diamonds; sometimes a jewelers loop will be needed to see the difference. Diamond Extremely hard, highly refractive colorless or white crystalline of carbon. Diamonds, like all gemstones, are judged in terms of Carats, or weight (different from Karats, as in gold purity). Gold The ultimate precious metal. Virtually indestructible, amazingly malleable, doesn't rust or tarnish. Graded by purity; in the U.S. a scale of 24 is used, so 24 Karats (24K) is 100% pure. 18K is 18 parts gold and 6 parts alloy (other metals), and so on. 10K is the legal minimum for Karat-graded gold. The word "Plumb" indicates the exact purity of the piece. Gemstones Rubies, sapphires, emeralds and amethysts, often treasured as birthstones, fall under the category of gemstones. Gemstones are priced and graded by Carat weight. Pearl A smooth, lustrous, variously-colored deposit formed around a grain of sand in the shell of a certain mollusk. Pearls may be formed naturally or "cultured" through an artificial implanting process. Sterling Silver To qualify as "sterling" a given piece must be composed of a least 92.5% pure silver. Hong Tze To closely emulate a special stone found in China which is known for its deep red color, these items are created using an alabastrite polyresin. Hong Tze pieces are highly polished, further bringing out the intense, deep red color. Frosted Acrylic Acrylic items are given the French Lilac process, (used on glass), to achieve the distinctive frosted look. The drama of frosted glass without the weight. Gypsum Gypsum is a white mineral which is usually used to make Plaster of Paris. Dolomite A magnesia-rich, sedimentary rock resembling limestone, dolomite is either gray, pink or white in color. | Return Home | Fairyland, Myth, & Legend | Fun and Trendy Purses / Accessories | Mardi Gras | Red Hat Ladies | Candles and More | Clocks | For The Birds | Our Services | Contact Us | |
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